InputBuffer Terms of Service
Last Updated: July 7, 2026
If you signed a separate Cover Page to access the Product with the same account, and that agreement has not ended, the terms below do not apply to you. Instead, your separate Cover Page applies to your use of the Product.
This Agreement is between InputBuffer and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form below and (2) the Framework Terms defined below.
If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.
Cover Page
Order Form
Framework Terms: This Order Form incorporates and is governed by the Framework Terms that are made up of the Key Terms below and the Common Paper Cloud Service Agreement Standard Terms Version 2.1, which are incorporated by reference. Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms. Capitalized words have the meanings given in the Cover Page or the Standard Terms.
Cloud Service: InputBuffer, an AI-powered feedback platform that collects user feedback from any source (API, widget, integrations) and automatically organizes it into actionable categories.
Order Date: The Effective Date
Subscription Period: 1 month(s)
Cloud Service Fees: Certain parts of the Product have different pricing plans, which are available at Provider’s pricing page. Customer will pay Provider the applicable Fees based on the Product tier and Customer’s usage. Provider may update Product pricing by giving at least 30 days notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.
Payment Process: Automatic payment: Customer authorizes Provider to bill and charge Customer’s payment method on file Monthly for immediate payment or deduction without further approval.
Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.
Key Terms
Customer: The company or person who accesses or uses the Product. If the person accepting this Agreement is doing so on behalf of a company, all use of the word “Customer” in the Agreement will mean that company.
Provider: InputBuffer
Effective Date: The date Customer first accepts this Agreement.
Governing Law: The laws of the State of Michigan
Chosen Courts: The state or federal courts located in Michigan
Covered Claims:
Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used by Customer according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights.
Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, or otherwise infringes upon anyone else’s intellectual property or other proprietary rights; or (2) results from Customer’s breach or alleged breach of Section 2.1 (Restrictions on Customer).
General Cap Amount: The Fees paid or payable by Customer to Provider in the 12 month period immediately before the claim
Notice Address:
For Provider: [email protected]
For Customer: The main email address on Customer’s account
Attachments and Supplements
DPA: https://inputbuffer.io/dpa
Changes to the Standard Terms
Delete Section 1.6 and replace it with:
“No AI Training. Provider will not use Customer Content or Usage Data to train any artificial intelligence, machine learning, large language models, or other similar networks, algorithms, or systems. The Product uses artificial intelligence models, including third-party components, to process Customer Content solely in order to provide the Product to Customer — for example, to automatically classify and organize feedback and to answer Customer’s questions about its own feedback. Due to the nature of artificial intelligence and machine learning, information generated by these features may be incorrect or inaccurate. Product features that include artificial intelligence or machine learning models are not human and are not a substitute for human oversight.”
Add the following new sections to the Standard Terms:
“Free Tier. Provider may offer parts of the Product for free on a trial, free-tier, or early-access basis. Notwithstanding anything to the contrary in the Agreement, free and trial portions of the Product are provided “AS IS” and “AS AVAILABLE” without warranties, support commitments, or service level commitments, and Provider may modify, limit, suspend, or discontinue them at any time.”
“End-User AI Disclosure. The Product uses artificial intelligence systems, including third-party AI providers, to process, classify, and analyze submitted content. If Customer collects feedback or other content from its end users through the Product (including through the InputBuffer widget or API), Customer is responsible for (a) disclosing to those end users that their submissions may be processed by artificial intelligence systems, including third-party AI providers, (b) obtaining any consents required by applicable law for that processing, and (c) ensuring Customer’s own privacy notices accurately describe that processing. Customer may not represent to end users that AI-generated output from the Product was produced by a human.”
“Lawful Basis for End-User Data. Customer may not use the Product to collect personal data from end users without a lawful basis to do so under applicable privacy laws.”